Yes, we are dedicated to upholding ethical standards in sourcing our diamonds and gemstones. We prioritise offering conflict-free diamonds that comply with The Kimberley Process, ensuring that our products are free from any association with unethical practices. Our commitment to ethical sourcing is upheld through personal knowledge and written guarantees from our suppliers. We understand the importance of transparency and integrity in the jewellery industry, and we strive to provide our customers with the assurance that their purchases align with their values. You can shop with confidence, knowing that our products meet the highest ethical standards.

Caring for your jewellery is essential to ensure its longevity and brilliance.

• Avoid exposing jewellery to harsh chemicals, extreme temperatures, or excessive wear and tear. Remove jewellery during activities that may cause damage and before swimming and bathing.
• Clean your jewellery regularly using a soft brush, mild soap, and warm water.
• Store your jewellery in a cool, dry place, away from direct sunlight.

We understand how precious your jewellery is to you. For this reason, we provide a free lifetime manufacturing warranty from the date of purchase against any manufacturing defects on all gold and platinum jewellery. 

Manufacturing defects refer to the structure of the jewellery and are not the results of normal wear and tear or misuse by the consumer. Any item found defective as a result of manufacturing will be repaired or replaced by John Brereton Jewellers at no charge. 

Not covered by our warranty; 

• Breakage of stones 
• Damages due to improper use 
• Damages due to a third-party modification or repair 
• Damage due to user traces, such as scratches or discolouration 
• Discolouration from using water, perfume, hand sanitiser, soap, lotion, fake tan, or hairspray 
• Discolouration from cleaning with chemicals 
• Discolouration due to high acidity of the skin 
• Water and/or fire damage 
• Loss of the back of your earrings 
• Warranty on natural stone jewellery only covers manufacturing defects 

When it comes to purchasing a piece of jewellery, the decision between gold and platinum can often be a challenging one. Both precious metals possess a variety of similarities, such as their high value, beauty, durability, and versatility. They both serve as excellent compliments to a wide range of styles, gemstones, and skin tones, adding to the difficulty of making a decision.  

Yellow gold, in particular, has been a favourite among jewellery enthusiasts for centuries due to its timeless appeal and ability to retain its colour without fading over time. Additionally, it is known for its resilience and ability to withstand the daily wear and tear that comes with regular use. However, it is important to note that yellow gold does require occasional cleaning and polishing to maintain its lustre and shine. 

 White gold is a popular choice for jewellery, especially rings, due to its elegant and modern appearance. It is created by mixing yellow gold with white metals, such as palladium and silver, to achieve a more subtle and versatile colour. However, white gold is never completely white, and to enhance its appearance, it is commonly coated with rhodium. This coating not only provides a glossy white finish but also adds strength and durability to the jewellery making it suitable for everyday wear. Over time, the rhodium coating on white gold rings can wear away, leading to a light yellow tint as the underlying yellow gold becomes visible. This natural process is typically addressed by reapplying a new coating of rhodium. For those who wear their rings frequently or engage in activities that may put additional stress on the jewellery, replating with rhodium may be required more often, with an average frequency of once a year. 

Platinum is widely regarded as one of the most precious and durable metals in the world. Its exceptional strength and density make it highly suitable for securing and showcasing gemstones in jewellery. However, it is important to note that despite its strength, platinum is still a malleable metal and can develop scratches over time. With age, platinum often acquires a soft patina, which manifests as a dull grey film resulting from normal oxidation. This development is a natural characteristic of platinum and is not indicative of any damage or deterioration of the metal's quality. This patina can add a unique and appealing dimension to the appearance of platinum jewellery. To enhance its appearance and durability, like white gold, platinum jewellery is typically coated with rhodium, a precious metal belonging to the platinum group. This external coating not only provides a glossy white finish to the jewellery but also offers added strength and resistance to wear and tear. 

When selecting a metal for your jewellery, it's important to consider factors such as visual appeal, durability, maintenance requirements, and price. The right metal can complement your style, stand the test of time, and align with your budget. With a wide range of options available, it's essential to weigh the pros and cons to find the best match for your needs. Careful consideration of the metal will ensure that your jewellery reflects your style and meets your practical requirements.

Your first John Brereton Jewellers resizing service is free of charge within one year of purchase. Any resizing needed after will incur a fee. 

If you have any further questions, don't hesitate to contact us at info@johnbreretonjeweller.ie or phone the store at 01 6775350. 

Yes, we do offer international shipping. 

All orders outside Ireland will be delivered via FedEx at the customer’s own expense. Cost is subject to the price quoted by FedEX.  John Brereton Jewellers endeavours to dispatch all orders within 3 working days. Orders are processed Monday to Friday excluding holidays. Orders are shipped by registered post to the delivery address provided by you, as stated in the Order Confirmation email. 

If an order is going to take longer, we will contact you immediately. John Brereton Jewellers are not responsible for any items lost in post. 

International orders including UK orders may be subject to customs charges which are not included in the price of the shipping costs. The buyer is responsible for the customs charges applied to any items being ordered. 

Yes, we offer the convenience of online ordering with in store pickup. 

When making a purchase on our website, simply select the 'In Store Pickup' option during checkout. Once your order is processed and ready for pickup, you will receive a notification. Visit our Grafton Street store with your order confirmation and identification, and our friendly staff will assist you in retrieving your items. 

If you have any specific questions or need assistance with the process, feel free to reach out to our customer service team. 

Delivery costs are as follows; 

Orders under €200 – additional €10 delivery charge. 

Orders over €200- Complimentary postage within the EU and UK. (For international orders, delivery costs will be additional and applied at checkout). 

Click and collect – available on all online orders.  

We endeavour to dispatch all orders within 3 working days. If an order is going to take longer, we will contact you immediately. 

Orders are processed Monday to Friday excluding holidays. Orders are shipped by registered post to the delivery address provided by you, as stated in the Order Confirmation email. 

All orders within Ireland are delivered via An Post, and those outside Ireland are delivered via FedEx. John Brereton Jewellers are not responsible for any items lost in post. 

Please note: International orders including UK orders may be subject to customs charges which are not included in the price of the shipping costs. The buyer is responsible for the customs charges applied to any items being ordered.  

We have a 28 day return policy, which means you have 28 days from the date you received your order to return it for an exchange or refund. 

Please take care when ordering your jewellery, particularly rings. Some rings cannot be resized and need to be remade to fit. Which in turn may incur additional costs. If you are not sure which size to purchase, please get in touch with us for guidance.  

Conditions of Returns: 

To be eligible for an exchange or refund, the item must be in the same condition you received it. The item must be unworn or unused in perfect condition, and in its original packaging. You will also need the receipt for proof of purchase and diamond cert if one applies. You have a duty of care to keep the goods in your possession and to take reasonable care of them until you return them. 

To start your return, you can contact us at web@johnbreretonjewellers.ie. Items sent back to us without requesting a return will not be accepted. 

Items returned by post:  

Goods must be returned in their original condition and packaging. Returns can only be posted back if the customer accepts the cost of return shipment and insurance. Goods being returned to us must be insured. John Brereton Jewellers cannot accept any courier charges on delivery of an item, returns must be made through the post office unless the customer covers a courier cost. Please note that return post by courier would be the safest way of ensuring the item makes it back to us.  

Please do not write “John Brereton Jewellers” anywhere on the outside of the packaging. “J. Brereton” or “John Brereton” is sufficient. John Brereton Jewellers cannot be held liable for any posted returns that do not make it back to us. 

No refund will be issued until an item has been safely returned to us in-store. For exchanges, the shipment cost of any newly desired item plus any custom charges must be covered by the customer if based outside Ireland. 

Items returned in store:  

If you are returning your item to the store, goods must be returned in their original condition and packaging. You should bring your order confirmation email with you to show proof of purchase.  

Gift Returns: 

If you receive a John Brereton’s Jewellers piece as a gift, you can return it within 28 days of delivery. A gift can be returned and exchanged to a different item of jewellery or a credit note for the same value. If you request a refund, the refund can only be issued to the original purchaser's payment method. 

To start your return, you can contact us at web@johnbreretonjewellers.ie.  

To proceed with the return, please ensure you have the original order number or the name and address of the person who gifted you the item. This is to confirm that the purchase falls within the 28 day returns window. The customer must cover shipping costs for exchanges plus any custom charges must be covered by the customer if based outside Ireland. 

Damages and Issues: 

Please inspect the order upon delivery and contact us immediately if the item is defective, damaged or if you have received the wrong item so we can resolve the issue. 

Please contact us at web@johnbreretonjewellers.ie. 

For returns that are faulty outside the 28 days, our workshop will examine the returned items carefully. We expect to not find proof of interference with the jewellery when we examine it for a manufacturing problem, otherwise, we cannot accept it back and will have to post it back to you. The item will only be accepted back if the goods were delivered damaged or a manufacturing fault shows up. In this case, we will arrange a free repair, replacement or refund and cover the cost of the return shipping.  

What You Should Know About Returns:  

• Certain types of jewellery items cannot be returned e.g. special orders or custom-made products. 
• If you return a piece of jewellery, that was purchased on sale, we can only offer you the price paid and not the full price. 
• For hygiene reasons, we cannot accept returned pierced earrings. 
• We cannot accept returned jewellery that has been worn or shows signs of wear and tear. 
• If you return an item to us after the 28 day period, we may still refund you at our discretion or offer store credit – please contact us at web@breretonjewellers.ie. 
• Refunded money will be restored to the original credit card used to purchase the item, ASAP or within 30 days of your order. 
• Our refund policy does not affect your statutory rights. 

Tracking your item is easy! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Use this tracking number to monitor the real-time status and location of your package. 

Simply click on the provided tracking link in the email, or enter the tracking number on our website's 'Order Tracking' page. If you have any difficulties or need further assistance with tracking, feel free to contact our customer service team, and we'll be happy to help you stay updated on the progress of your delivery.  

Please reach out to us at web@breretonjewellers.ie if you have any additional queries regarding the tracking of your parcel. 

Our Grafton Street store is situated in the heart of Dublin's city centre. You can find us at 33 Grafton Street, Dublin, D02 TD85.

Yes, all of our products featured on our website are available to view in our Grafton Street store. We take pride in continuously updating our stock with new pieces, some of which may not always be reflected on the website due to the speed of our sales turnover. 

If you have a specific piece in mind, we encourage you to reach out to us directly or visit our store to view our full collection. Our team is dedicated to providing a seamless and personalised shopping experience, and we are always ready to assist customers in finding the perfect item.  

We value the opportunity to showcase our latest offerings and believe that our physical store provides a unique opportunity for customers to see and feel our products in person. We look forward to welcoming you to our store and assisting you in finding exactly what you're looking for. 

We are open 9:30am - 6:00pm Monday to Saturday, and we are closed on Sundays and Bank Holiday Mondays.

Certainly! We welcome private appointments at our Grafton Street store to provide you with personalised attention and expert guidance. 

To book an appointment, please visit our dedicated appointment page. Our knowledgeable staff will work with you to find a convenient time for your visit, ensuring a dedicated and tailored experience as you explore our exquisite fine jewellery collections. 

Whether you are searching for the perfect engagement ring, a special gift, or simply want to treat yourself to something beautiful, we are committed to helping you find the perfect piece that reflects your style and preferences.  

We look forward to assisting you in creating a memorable and personalised jewellery experience at our Grafton Street store. 

Absolutely! Grafton Street is a must-visit destination in Dublin, offering a vibrant and eclectic experience. Lined with an array of shops, boutiques, cafes, and street performers, Grafton Street provides a unique and lively atmosphere. It's the perfect place for shopping, dining, and immersing yourself in the city's culture.  

The presence of John Brereton Jewellers on Grafton Street adds a touch of elegance to your visit, showcasing exquisite fine jewellery and providing a delightful shopping experience.  

Whether you're a local or a visitor, Grafton Street is a must-visit location in Dublin, providing a wonderful opportunity to explore the city's charm and energy. We welcome you to experience it for yourself and we look forward to welcoming you to our store on this iconic street! 

Grafton Street is a pedestrianised zone, so parking is limited. We recommend using nearby public transportation or parking facilities. St Stephen’s Green Shopping Centre Car Park (Q Park St Stephen’s Green) is a five minute walk from our store.